Responsible Gaming at bodk — Because Safe Play Comes First
bodk believes that gambling should always be an enjoyable form of entertainment, not a source of financial stress or personal harm. This page explains the tools, policies, and guidance we have in place to help every player in Bangladesh stay in control of their gaming activity.
bodk's approach to player welfare is built on six core principles. These are not policies we apply reluctantly — they reflect the values at the heart of how we operate as a platform serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
bodk enforces a minimum age requirement of 21 years for all registered players. Age verification is conducted as part of the KYC process, and any account found to belong to a player under 21 is suspended immediately, with deposited funds returned to the original payment method where technically possible.
Players can set daily, weekly, or monthly deposit limits on their bodk accounts at any time. Once a limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a mandatory 72-hour cooling-off period before the change is applied — ensuring that decisions made in the heat of the moment do not bypass your own protections.
bodk's platform can notify you when you have been actively playing for a set period of time. Session time alerts serve as a gentle reminder to take a break, step back, and assess whether you are still playing for enjoyment. You can configure these alerts through your account settings at any time, free of charge.
If you feel that you need a more substantial break from gambling, bodk's self-exclusion tool allows you to block access to your account for a period of your choosing — from 30 days up to a permanent exclusion. During any active self-exclusion period, bodk will not send you promotional communications and will not process account reactivation requests until the exclusion period has fully elapsed.
A cooling-off period gives you a shorter-term break from the platform without the commitment of a full self-exclusion. Players can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account is temporarily suspended for gameplay and deposits, and you will not receive any promotional messages from bodk.
bodk's English-language support team is available around the clock, every day of the year. If you have concerns about your gambling behaviour — or if you are reaching out on behalf of a family member or friend — our team will listen, provide guidance, and help you access the right tool or resource without judgement or delay. Reach us at [email protected].
All responsible gaming tools at bodk are self-service and can be activated at any time through your account settings. Here is a simple step-by-step guide to setting up each protection feature. If you experience any difficulty, our support team is available 24/7 at [email protected].
Navigate to the bodk Login page and sign in using your registered username and password. All responsible gaming tools are accessible from within your account settings dashboard once you are logged in.
Once logged in, navigate to "Account Settings" and locate the "Responsible Gaming" section. This section is clearly labelled and is always accessible regardless of your current account status.
Select from Deposit Limits, Session Time Alerts, Cooling-Off Period, or Self-Exclusion. Each tool has a dedicated settings panel with clear English-language instructions and confirmation prompts before any change is saved.
For deposit limits, enter your preferred amount in BDT and select the time period (daily, weekly, or monthly). For cooling-off or self-exclusion, select your preferred duration from the available options. Confirm your selection to apply the tool immediately.
bodk will send a confirmation email to your registered address once any protection tool is activated. If you do not receive this confirmation within 10 minutes, or if you need assistance at any step, contact [email protected] immediately and our team will apply the restriction manually on your behalf.
Set a maximum amount you can deposit into your bodk account within a given time period. Available as a daily limit (e.g., ৳2,000/day), weekly limit (e.g., ৳10,000/week), or monthly limit (e.g., ৳30,000/month). Limit decreases take effect immediately; limit increases require a 72-hour waiting period to prevent impulsive decisions.
Configure automated on-screen notifications that trigger after you have been logged in and actively playing for a set duration. Options include 30-minute, 1-hour, 2-hour, and custom alerts. The alert prompts you to consider whether you would like to take a break — it does not force you to stop, but it ensures you are always conscious of how long you have been playing.
A temporary account suspension ranging from 24 hours to 30 days. Ideal for players who need a short break to regain perspective. Your account data and balance are preserved during the cooling-off period. bodk will not contact you with any promotional offers while a cooling-off period is active.
A longer-term account block for players who feel they need a more serious break from gambling. Self-exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent exclusion are available. Permanent self-exclusion results in full account closure. During any self-exclusion, bodk will not send you any marketing communications and will not process reactivation requests until the full period has elapsed.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The self-check questions on this page are not a clinical diagnostic tool — they are intended to help you pause, reflect, and decide whether you would benefit from using one of bodk's responsible gaming tools or seeking additional support.
If you answer "yes" to three or more of these questions, we strongly encourage you to contact the bodk support team at [email protected]. Our team will discuss your situation confidentially and help you activate the appropriate protection tools on your account.
Here are answers to the questions we most frequently receive from bodk players about responsible gaming tools, policies, and support options.
If you are concerned about your gambling habits — or simply want to set up a protection tool and are not sure where to start — bodk's support team is ready to help. All responsible gaming enquiries are handled with complete confidentiality. There is no judgement, no pressure, and no cost.
Send your message to:
[email protected]Use the subject line "Responsible Gaming Help" for the fastest response. We aim to reply within 24 hours, Bangladesh Standard Time (UTC+6).
When gambling is kept fun and within your means, it is a great source of entertainment. Explore bodk's cricket betting, live casino, and slots — always with your limits in mind.